Privacy Policy

Last Updated: March 3, 2026 | Effective Date: March 3, 2026 | Document ID: SC-PP-2026-01

1. Introduction and Scope

This Privacy Policy applies to:

• Information collected through our website (siteclaw.io)
• Information collected through service intake forms and communications
• Information collected through hosted client websites
• Information processed through our service providers

Please read this Privacy Policy carefully. By accessing our website or using our Services, you consent to the collection and use of personal information as described herein.

2. Information We Collect

2.1 Information You Provide to Us

Service Inquiry and Intake Forms

When you inquire about our Services, we collect:

• Contact information (name, email address, phone number, business name)
• Website details (current domain, website goals, description of needs)
• Business information (location, industry, business size)
• Any other information you voluntarily provide in messages or inquiry forms

Service Agreement and Account Information

When you become a customer, we collect:

• Complete business contact and billing information
• Payment information (processed securely through Stripe)
• Service preferences and technical specifications
• Website content and materials you provide to us
• Any communications regarding your Services

Contact Form Submissions

If you submit a contact form through our website, we collect the information you voluntarily enter, including name, email, phone number, and message content.

2.2 Information Collected Automatically

Website Analytics

We may use Google Analytics or similar analytics services to collect information about how visitors interact with our website, including:

• IP address (may be anonymized)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referrer information
• Click-through data

Cookies and Similar Technologies

We use cookies, pixels, and similar tracking technologies to:

• Remember your preferences
• Analyze website usage patterns
• Improve user experience
• Deliver targeted content

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Server Logs

Our hosting infrastructure (Vercel) automatically logs:

• IP addresses
• Request methods and URLs
• HTTP status codes
• Timestamps
• Referrer information
• User-agent information

Website Monitoring

We use UptimeRobot to monitor the availability and performance of your hosted website, which may log:

• Uptime and downtime events
• Response times
• Availability metrics

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors (Stripe) for billing purposes
• Domain registrars (GoDaddy, Namecheap) for domain management
• Hosting infrastructure providers (Vercel) for service delivery
• Analytics providers (Google Analytics) for website performance data
• Contact form processors (Formspree or similar) for message submissions

3. How We Use Your Information

3.1 Service Delivery

• Designing, developing, and maintaining your website
• Processing and managing payments
• Providing technical support and customer service
• Monitoring website uptime and performance
• Implementing security measures and updates
• Fulfilling your requests and Service Agreement terms

3.2 Communication

• Responding to your inquiries
• Sending service-related notifications and updates
• Providing invoices and billing information
• Notifying you of changes to our Services or policies
• Requesting feedback or conducting surveys

3.3 Business Operations

• Creating and maintaining records
• Analyzing service usage and performance
• Improving our Services and user experience
• Identifying and preventing fraud or security breaches
• Complying with legal obligations

3.4 Marketing (with Consent)

• Sending promotional materials or newsletters (only if you opt-in)
• Announcing new services or features
• Sharing relevant updates about the website and hosting industry

We will not use your information for marketing purposes without your explicit consent, which you can withdraw at any time.

4. How We Share Your Information

4.1 Service Providers

We share information with third-party service providers who assist in delivering our Services:

Each service provider is contractually obligated to protect your information and use it only as necessary to provide services to us.

4.2 Legal Requirements and Protection

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with court orders, subpoenas, or legal process
• Enforce our Terms of Service and other agreements
• Protect against fraud, security threats, or safety risks
• Protect the rights, property, or safety of SiteClaw LLC, our customers, or the public

4.3 Business Transfers

If SiteClaw LLC is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.4 No Sale of Personal Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We do not participate in data broker arrangements.

5. Data Retention

5.1 Active Customer Data

While you are a customer, we retain your account information, service data, and website files for as long as necessary to provide Services and comply with legal obligations.

5.2 Inactive Accounts

• Service data is retained for 90 days following account termination
• Website backups may be retained for up to 30 days
• Financial records are retained for 7 years to comply with tax and accounting regulations
• You may request deletion of your data upon termination, subject to legal retention requirements

5.3 Analytics and Logs

• Website analytics data is typically retained for 24-26 months
• Server logs are retained for 30-90 days
• Uptime monitoring data is retained for 90 days

5.4 Contact Inquiries

Information from service inquiries or contact forms is retained for 1 year, unless you request deletion or we reach a service agreement.

6. Data Security

6.1 Security Measures

SiteClaw LLC implements comprehensive security measures to protect your information:

• Encryption of data in transit (SSL/TLS for all data transfers)
• Secure payment processing through Stripe (PCI DSS compliant)
• Limited access controls and employee training
• Regular security monitoring and updates
• Firewall and intrusion detection systems
• Regular backups and disaster recovery procedures

6.2 Limitations

While we implement industry-standard security practices, no system is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials.

6.3 Data Breaches

In the unlikely event of a data breach, we will:

• Investigate the breach promptly
• Notify affected individuals as required by law
• Report to relevant regulatory authorities if required
• Take steps to prevent similar incidents

7. Your Privacy Rights and Choices

7.1 Access and Portability

You have the right to:

• Request a copy of your personal information we hold
• Obtain information about how your data is being used
• Request data in a portable, machine-readable format
• Verify the accuracy of your information

7.2 Correction and Deletion

You have the right to:

• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Request we stop using your information for specific purposes

7.3 Marketing Communications

You can opt-out of marketing communications by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at andrew@siteclaw.io
• Updating your communication preferences in your account

7.4 Cookie Management

You can control cookies by:

• Adjusting your browser settings to refuse or delete cookies
• Using browser privacy modes or extensions
• Opting out of specific tracking services

7.5 Exercising Your Rights

To exercise any of the above rights, contact us at andrew@siteclaw.io with:

• Your name and account information
• A description of your request
• Proof of identity verification (for sensitive requests)

We will respond to valid requests within 45 days (or as required by applicable law).

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

8.1 Right to Know

You have the right to request what personal information we collect, the source of that information, our business purposes for collection, and the categories of third parties with whom we share it.

8.2 Right to Delete

You have the right to request deletion of personal information we collect from you, subject to certain exceptions (such as information necessary to complete transactions or comply with legal obligations).

8.3 Right to Opt-Out

You have the right to direct us not to "sell," "share," or use your personal information for targeted advertising. We do not currently engage in these practices, but you may opt-out by contacting us.

8.4 Right to Correct

You have the right to request correction of inaccurate personal information.

8.5 Right to Limit Use

You have the right to limit how we use sensitive personal information (such as financial account information).

8.6 Non-Discrimination

We will not discriminate against you for exercising your CCPA/CPRA rights through differential pricing, service degradation, or denial of service.

8.7 California-Specific Contact

To submit a California privacy request, contact:

Email: andrew@siteclaw.io
Subject: California Privacy Request

9. Other State Privacy Laws

We comply with other applicable state privacy laws, including:

• Virginia VCDPA: Consumer access, deletion, correction, and opt-out rights
• Colorado CPA: Consumer rights regarding personal data collection and use
• Connecticut CTDPA: Consumer privacy protections
• Utah UCPA: Consumer rights to access, delete, and opt-out

If you reside in any of these states, you have similar rights as outlined in Section 7 above. Contact us to exercise these rights.

10. Children's Privacy

10.1 No Intentional Collection from Children

SiteClaw LLC does not knowingly collect personal information from children under the age of 13. Our Services are not directed to children, and we do not intentionally gather information from anyone under 13 years old.

10.2 Parental Consent

If we become aware that we have collected information from a child under 13, we will delete such information immediately and notify the parent or guardian. If you believe we have collected information from a child under 13, please contact us immediately at andrew@siteclaw.io.

10.3 Age-Appropriate Guidance

While our Services are not designed for minors, if you are under 18, we recommend you consult with a parent or guardian before providing us with any personal information.

11. Third-Party Links and Services

Our website may contain links to third-party websites and services (such as social media, integrations, or partner sites). This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy practices.

When you access third-party services, you are subject to their privacy policies. Common third parties that may collect data through our website include:

• Google Analytics: Google's privacy practices
• Stripe: Payment processing security practices
• Vercel: Hosting infrastructure privacy
• Domain registrars: GoDaddy and Namecheap privacy policies

We encourage you to review the privacy policies of any third-party service before providing personal information.

12. International Data Transfers

If you are located outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. By using our Services, you consent to such transfers and processing. We implement appropriate safeguards, such as Standard Contractual Clauses, where required.

13. Cookies and Similar Technologies

13.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Analyze how our website is used
• Marketing Cookies: Track your interests for targeted content (only with consent)

13.2 Cookie Control

You can control cookies through:

• Browser settings (accept, reject, or delete cookies)
• Privacy extensions and tools
• Do Not Track signals (if your browser supports them)

13.3 Google Analytics

We use Google Analytics to understand website usage. Google may use your data in accordance with its privacy policy. You can opt-out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals, but you can control tracking through your browser settings and privacy tools.

15. Data Processing Agreement

For customers subject to GDPR or similar regulations, we maintain a Data Processing Agreement (DPA) that outlines how we process personal data on your behalf. Contact us for a copy of our DPA.

16. Changes to This Privacy Policy

SiteClaw LLC may update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting an updated Privacy Policy on our website
• Sending you an email notification
• Requesting your affirmative consent if required by law

Your continued use of our Services following notification of changes constitutes your acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this document reflects the most recent revision.

17. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

18. Your Acknowledgment

By using SiteClaw LLC services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and sharing of your personal information as described herein.

Appendix: Summary of Data Processing

The following table summarizes our key data processing activities:

By using our Services, you acknowledge that you have read and understood this Privacy Policy.